GPS for Insurers: Smart Roadside Assistance Management
When a customer needs a tow truck or roadside help, speed, visibility and clear communication are everything.
With BatOnRoute’s GPS system designed for insurers, you gain full operational control, reduce customer uncertainty, and optimise resources, all from one intuitive, connected platform.
The big challenge of roadside assistance
Lack of real-time visibility and traceability often complicates customer service, delays operations and leads to mistrust.
Many roadside assistance services are still managed via phone calls, without live tracking or a shared platform for insurers, drivers and customers. The result? Complaints, stress, and operational inefficiency.
Key BatOnRoute features for roadside assistance
BatOnRoute transforms a critical service into a smooth, transparent, and professional experience with its GPS platform for insurers:
- Live tracking for the customer: Customers can follow the tow truck or technician in real time from their mobile. No phone calls required.
- Route planning and optimisation: Assign services efficiently based on driver location and urgency.
- Automated notifications: Customers are kept informed about arrival times and service status updates.
- Incident reporting: All events are logged in the app. Delays, route issues, driver notes and more.
- Customer feedback surveys: Collect service ratings right after the intervention.
- Detailed service history reports: Access accurate records for audits, quality reviews or complaint resolution.
- Driver and task management: Monitor who is attending to whom, when, and where, all from one platform.
- Live overview of active services: Insurers can see the status of every ongoing intervention in real time and take immediate action when needed.
Tailored solutions for insurers
Every insurance company operates differently, that’s why BatOnRoute offers solutions tailored to your specific needs:
Public tracking with booking code
Let customers track their service in real time without needing to register or download anything.
Using a unique code or personalised link, they can access a live map of their service from any mobile device.
This not only reduces the burden on your call centre, but also builds trust and reassurance. Customers know exactly when help is arriving.
Route optimisation
BatOnRoute ensures each service is handled in the shortest possible time, reducing waiting times and increasing client satisfaction.
It also helps optimize the resources of the insurer or partner company, reducing unnecessary mileage, fuel consumption, and fleet wear and tear.
The result: greater efficiency, lower costs, and better service in every operation.
Connected assistance benefits everyone
For the insured (end user)
Offer a modern, transparent, worry-free experience:
- Peace of mind: They can see where their help is at any moment.
- Less uncertainty: Automatic notifications keep them updated.
- Trust in the process: Customers feel the insurer is fully in control.
- Mobile-friendly tracking: No need for follow-up calls.
For the insurer
Gain control, reduce complaints and deliver a more competitive service:
- Complete operational visibility: One dashboard for all services and fleet status.
- Fewer complaints and claims: Everything is logged and traceable.
- Full traceability: From request to resolution, every step is recorded.
- Better customer service: Faster responses and improved loyalty.
For drivers and technicians
Simplify daily operations and reduce the margin for error:
- Clear, optimised routes: Know exactly where to go and what to do.
- Less confusion: All service details are delivered directly to their app.
- Easy, digital updates: Log service completion, add comments, or report issues.
- Improved communication: Everything centralised, no more reliance on calls or informal messaging.
Custom integrations
BatOnRoute offers a robust, flexible API for seamless integration with your internal systems. This allows you to:
- Automate service assignments and processes
- Share data across platforms
- Centralise operations without replacing your current tools
We adapt to your way of working. Just tell us which tools you use, we’ll take care of the rest.
Questions about our solutions for insurers?
FAQs about our GPS solution for insurers
Can I know when my assistance transport will arrive?
Yes, with BatOnRoute you will know how much time is left for your transport to arrive at the incident location. The vehicle’s location is displayed at all times and in real time.
And what if I have an emergency or change location?
You can notify the insurance company to update your pick-up point. From your device you will be able to see where the vehicle is at all times.
Do I need an app to use it?
No, it’s not necessary. BatOnRoute provides the user with access through a web page, usually accompanied by a password that must be entered beforehand in order to gain access. You only need an internet connection.
How does BatOnRoute help reduce claims?
Clients can track the assistance vehicle in real time, being notified of any incident or delay that may occur along the way. This way, the client is informed at all times, which reduces future claims that could arise.
In addition, since the entire journey is recorded from start to finish, the company always knows how the transport service went. Reports can be obtained on the transport services provided in response to claims.
Can it be integrated with my CRM or ERP?
For more information, you can contact info@batonroute.com. In the email, let us know which CRM or ERP system you use so we can check if integration is possible.
How is the legal traceability of the transport guaranteed?
Each user only has access to the location of their own assistance vehicle. Once the incident is resolved, the vehicle’s position can no longer be viewed. This ensures the privacy of the transport service provided.
Can I know when my assistance transport will arrive?
Yes, with BatOnRoute you will know how much time is left for your transport to arrive at the incident location. The vehicle’s location is displayed at all times and in real time.
And what if I have an emergency or change location?
You can notify the insurance company to update your pick-up point. From your device you will be able to see where the vehicle is at all times.
Do I need an app to use it?
No, it’s not necessary. BatOnRoute provides the user with access through a web page, usually accompanied by a password that must be entered beforehand in order to gain access. You only need an internet connection.
How does BatOnRoute help reduce claims?
Clients can track the assistance vehicle in real time, being notified of any incident or delay that may occur along the way. This way, the client is informed at all times, which reduces future claims that could arise.
In addition, since the entire journey is recorded from start to finish, the company always knows how the transport service went. Reports can be obtained on the transport services provided in response to claims.
Can it be integrated with my CRM or ERP?
For more information, you can contact info@batonroute.com. In the email, let us know which CRM or ERP system you use so we can check if integration is possible.
How is the legal traceability of the transport guaranteed?
Each user only has access to the location of their own assistance vehicle. Once the incident is resolved, the vehicle’s position can no longer be viewed. This ensures the privacy of the transport service provided.
Our priority is to increase safety and help you manage routes and users with Bus Tracker
Request information and discover how BatOnRoute optimizes your route management.
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